Return & Exchange Policy

We are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a return or exchange according to the conditions below.

Return Time Frame

You must request a return or exchange within 3 days of receiving the product.

Return Conditions

A product is eligible for return or exchange only if:

  • The product is unused and unwashed
  • All original tags and packaging are intact
  • The product is not damaged, stained, or altered
  • The item is returned in the same condition as delivered

Exchange Policy

We generally offer exchange support for size or color issues, subject to stock availability.

  • Exchange for a different size or color is possible if available
  • Delivery charges for exchange may be borne by the customer

Refund Policy

  • Refunds are applicable only if the wrong or defective product is delivered
  • If the customer selects the wrong product, exchange will be provided instead of refund
  • Refund processing time is 3–7 working days

Return Shipping

  • Customers are responsible for return shipping costs unless the issue is from our side
  • If the product is wrong or defective, we will bear the return shipping cost

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted products
  • Used or washed items
  • Any personal use items (if applicable)

Contact Information

For return or exchange requests, contact us:

Email: info@rukuoutfit.com
Phone: +880 1723-690561

Important Note

All products are checked before delivery. However, if you face any issue, please contact us within the return period for support.